All live plants ship via USPS Priority 2-3 day mail - they ship beautifully!
YOU MUST UNBOX THEM IMMEDIATELY UPON RECEIPT!!!!
Each plant box is labeled with “fragile” and “up” arrows – most on every side of box – as well as “keep cool” neon instruction.
Each priority mail plant package is insured with $50-$100 insurance for full cost (product + shipping) in case of damage in transit (very rare).
Most other products ship USPS First Class mail, with insurance optional.
All of our printing paper is 30% recycled paper. Our packing materials are re-used, recycled, or at least 30% recycled materials.
Want to save on shipping? Order a few items so we can use a USPS Priority 2-3 day flat-rate shipping box: medium ($16.05) or large ($22.60), contact us to consolidate shipping :D
IF YOU NEED TO MAKE A USPS CLAIM:
- if your order has been "in transit" for more than a week, file the "missing package claim" on usps.com.
- If you have late delivery and a plant baby problem, of course first contact us immediately. Then you'll want to file the USPS claim -
To file a USPS claim, just upload pics to the "file a domestic claim" at usps.com.
You'll need a pic of: the plant/s, the shipping label, each side of the box, & your invoice.
Orders are insured for the FULL PURCHASE PRICE and you will receive the refund.
IF there is a problem, PLEASE use your insurance - that's why you bought it!!